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Brittiny Clinton

Get to Know Me

Brittiny Clinton is an accomplished professional with over a decade of expertise in operations, product development, and project management. Throughout her career, Brittiny has excelled in roles that demand strong analytical skills, driving process improvements, and streamlining operations to achieve strategic goals. 

 

She possesses a diverse skill set that includes data science, Python programming, cloud databases, and a deep understanding of both technical support and digital marketing. Brittiny’s creative acumen shines through her work in design and multimedia production, complemented by her proficiency in leading cross-functional teams and managing complex projects. 

 

Her extensive experience is further highlighted by her adept use of software tools like Adobe Creative Suite, Microsoft Project, and various web and UX/UI design platforms, making her a versatile and dynamic asset.

Photo of Brittiny Clinton

CERTIFICATIONS

Badge depicting Eleven Fifty Academy Graduate
UX UI Design Badge from Eleven Fifty Academy
IBM Data Science Orientation Badge from Coursera
Project Management Institute Badge for Predictive Project Management
Project Management Institute Badge for Agile Project Management
Project Management Institute Badge for Agile Project Management

RESUME

Data Analysis

Data Science

Python Programming

Cloud Databases

Relational Database Management

System (RDBMS)

SQL

Photo & Video Editing

Graphic Design

Web Design

UX / UI Design

Digital Marketing

Marketing Analytics

Marketing Automation

SKILLS

Jupyter notebooks

Level 1 Technical Support

Process Improvement

Cross Functional Collaboration

Project Management

Design & Presentation

Writing & Editing

Adobe Creative Suite

Adobe Premier

Adobe Photoshop

Adobe Illustrator

Genesys

Learning Management Systems

Content Management Systems

Kajabi

SOFTWARE

Microsoft Project

Microsoft Office Suite

Google Workspace

Confluence

Light Room

Shopify

Klaviyo

Buffer

EXPERIENCE

  • Proficient in communication and servicing diverse customer inquiries, including level 1 technical support and software navigation.

  • Provide feedback and insight to stakeholders regarding trends identified in customer support.

  • Enhanced customer relations through effective communication, vital for targeted marketing initiatives.

Customer Support Specialist

Kaplan

2003 - Present

  •  Independent Producer and Director for Ivy Tech State College, Department of Correction Initiatives.

    • Contracted with Ivy Tech Community College to lead production of videos to be used in online training courses for instructors that taught in correctional facilities.

    • Submitted request for proposal, negotiated contract, hired subcontract videographer and editor, planned production, directed video shoot.

    • Partnered with subject matter experts to develop training videos.

    • Ensured the video's contained relevant content and properly conveyed the right message to the target audience.

  • Designed high profile visual assets for social media for the Super Bowl impacting over 265,000 visitors.

    • Collaborated with the Marketing and Communications teams to develop visual designs that align with the Committee's branding.

    • Collaborated with printers and vendors for production.

  • Independent Web Designer for non-profit Fraternal Organization.

Designer and Producer

Clinton Marketing and Media

01/2009 – Present

  • Researched, developed and procured products for She Never Tells.

  • Researched products, conducted quality assurance. Communicated with vendors to fine tune specifications.

  • Negotiated prices; coordinated logistics, including importing, Led supplier selection; sourcing; identified potential suppliers and evaluated their capabilities, capacity, and reliability to meet organizational needs.

  • Developed online wig making class to teach other professional hair stylists how to make custom wigs via an online course.

    • Compose written material and develop script for online course.

    • Procure and edit multimedia content for the course.

    • Upload Course Content into appropriate modules.

    • Utilize e-Learning software such as Kajabi, Teachable, and Thinkable to create, host, and sell online courses.

  • Developed Employee Training for Salon Assistants.

  • Directed video production and graphic design for online content, enhancing the digital footprint and audience reach.

  • Managed social media and website content, improving brand awareness and online traffic.

  • Spearheaded digital marketing campaigns, including website management, email marketing, and social media strategy, aligning with brand objectives and audience engagement goals.

  • Managed website content updates and redesign projects, ensuring a cohesive brand message across all digital platforms.

Chief Operating Officer

She Never Tells Salon & Hair Replacement Center

02/2011– 10/2022

EDUCATION

Bachelor of Arts, Telecommunications

Indiana University Bloomington

2005

  •  Coordinated credentialing and privileging for licensed and/or certified dependent health care providers using VetPro.

  • Verified credentials of licensed or certified dependent health care providers using primary source verification.

    • VetPro is Veterans Health Administration's mandatory credentialing software platform to document the credentialing of VHA health care providers. This system facilitates completion of a uniform, accurate, and complete credentials file.

  • Participate in review meeting by SOAR team. Answered questions relating to credentialing and privileging process and procedure.

  • Served as a Subject Matter Expert Representative for Credentialing and privileging during the System-wide Ongoing Assessment and Review Strategy (SOARS) at the VA Medical Center.

  • Managed the Child Care Assistance and Commuter Benefit programs.

  • Assisted the Labor and Relations with legal research for our Counsel.

  • Demonstrated understanding of HR policies, procedures, and regulations.

Human Resources Specialist

VA Medical Center

03/2006 – 01/2008

PROFESSIONAL DEVELOPMENT

Databases and SQL for
Data Science with Python

IBM | Coursera

2023

UX / UI Design

Eleven Fifty Academy, Indianapolis, IN

2020

Business Management

Indiana Institute of Technology, Indianapolis, IN

2008

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